Refund, Cancellation & Order Changes

Order changes and cancellations

Many Rose Botique arrangements are prepared specifically for each order and can include fresh, perishable, personalised, or specially sourced items. Please request changes or cancellations as soon as possible through our Contact page. Once preparation, sourcing, or fulfilment has begun, a change or cancellation might not be possible.

Damaged, incorrect, or incomplete orders

If an order arrives damaged, incorrect, incomplete, or in an unexpected condition, contact us promptly with the order number, a description of the issue, and clear photographs where appropriate. Each concern is reviewed individually. When a claim is approved, an appropriate remedy may include correction, replacement, store credit, or refund depending on the circumstances and applicable law.

Fresh and personalised items

Fresh flowers, edible gifts, and personalised or made-to-order products might not be eligible for return because of their perishable or customised nature, except where an item is damaged, incorrect, defective, or otherwise protected by applicable consumer law.

Non-perishable items

Do not return an item without first contacting Rose Botique. If a return is authorised, we will provide the applicable return instructions and confirm any return conditions or costs before the item is sent.

Approved refunds

Approved refunds are issued to the original payment method where possible. Processing time after approval depends on the payment provider or financial institution.

Nothing in this policy limits rights that cannot lawfully be excluded under applicable consumer protection law.